Privacy Policy

This Privacy Policy explains how Fabulous Mom Private Limited ("riquenza", "we", "our", or "us") collects, uses, and protects any information provided by users when accessing or using www.riquenza.com ("Website").

riquenza is committed to protecting your privacy. Any personal information you provide will only be used in accordance with this Privacy Policy. Please note that this Policy may be updated from time to time, and we encourage you to review it periodically.

1. Collection of Information

We collect information necessary to provide our products and services effectively. This may include:

• Name, age, and gender
• Contact details including phone number, email address, and delivery address
• Demographic information such as preferences, interests, and location (postcode)
• Other information relevant to offers, feedback, or surveys

We collect information in various ways, including online forms, account registration, order placement, or communication with our support team. If you choose not to share certain details, we may be unable to provide you with the requested products or services.

2. Use of Information

We use your personal information for the following purposes:

• To process and deliver your orders
• For internal record keeping
• To improve our products, services, and customer experience
• To send promotional communications about new products, offers, or updates (with opt-out option)
• To contact you by phone, email, or SMS when necessary

We do not sell, trade, or rent your personal information to third parties. However, trusted service providers (e.g., shipping partners, payment gateways) may access your data strictly for fulfilling our services.

3. Disclosure

Your information may be disclosed only in the following cases:

• To trusted third-party partners bound by confidentiality
• To comply with legal requirements, law enforcement, or government authorities
• To protect the rights, property, or safety of riquenza, our users, or others
• Non-personally identifiable information (such as aggregate usage data) may be shared for marketing, research, or analytics purposes

4. Security

We are committed to ensuring your information is secure. Suitable physical, electronic, and managerial measures are in place to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.

5. Cookies

Our Website uses cookies to improve your browsing experience. Cookies help us analyze web traffic, remember your preferences, and personalize content.

• Traffic log cookies: Used to analyze which pages are visited most frequently to improve the website.
• Preference cookies: Store information about your choices to enhance your experience.

You can choose to accept or decline cookies. Most browsers accept them automatically, but you can modify your settings to disable cookies if preferred. This may limit some features of the Website.

6. Links to Other Websites

Our Website may contain links to third-party websites. Please note that riquenza has no control over external sites and is not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing personal information.

7. Your Consent

By using our Website and providing your information, you consent to the collection, storage, and use of your information in accordance with this Privacy Policy.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check periodically to stay informed about how we protect your information.

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and applicable rules: