At Riquenza, we are committed to delivering premium skincare products that meet the highest standards of quality and safety. While we strive to ensure every order reaches you in perfect condition, we understand that issues may occasionally arise during transit or fulfillment.
To maintain product safety and hygiene, returns and replacements are accepted only in the following situations:
Unfortunately, we cannot accept returns or exchanges for products that have been opened, used or purchased by mistake.
If you experience any of the issues listed above, please contact us at help@riquenza.com within 24 hrs of receiving your order.
To help us resolve your concern quickly, please include:
Claims submitted after the 7-day period may not be eligible for review.
Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been shipped, cancellation requests cannot be accommodated.
Upon receiving your request, our customer support team will review the details and supporting documents. This review process may take up to 48 business hours.
If your claim is approved, we may arrange a return pickup through our logistics partner or provide further instructions based on your location and the nature of the issue.
Once the returned product is received and inspected, and the claim is validated, the refund will be initiated to the original payment method used for the purchase.
Please note that it may take 5–7 business days for the refunded amount to reflect in your account, depending on your bank, payment provider, or financial institution.
Our customer support team is always happy to help. For any questions related to returns, replacements, refunds, or your order, please reach out to us at:
Email: help@riquenza.com
We appreciate your trust in Riquenza and are committed to ensuring a smooth and satisfactory shopping experience.